Store Policy

At New Hope Thrift Store, we're committed to offering you affordable and sustainable shopping options. To maintain transparency and provide you with the best possible experience, we'd like to outline our store policy:

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1. No Returns or Refunds: We regret that we cannot accept returns or offer refunds on any purchased items. All sales are final. Please carefully inspect items before making a purchase.

2. Items Sold As-Is: All items in our store are sold in their current condition, as-is. This means that they may have minor wear, imperfections, or variations. We encourage you to examine items thoroughly before completing your purchase.

3. Quality Assurance: While we strive to offer high-quality products, we cannot guarantee the functionality or condition of pre-owned items. It's important to assess the suitability of items for your needs before buying.

4. Transparency is Key: We aim to provide accurate descriptions of our merchandise to help you make informed decisions. If you have any questions or require additional information about an item, please don't hesitate to ask our friendly staff for assistance.

5. Eco-Friendly Shopping: By shopping at New Hope Thrift Store, you are contributing to a sustainable lifestyle and helping to reduce waste. Thank you for embracing the spirit of thrift and environmental responsibility.

6. Exceptions: In very rare cases where there may be a significant error or misrepresentation in an item's description, we will address the issue on a case-by-case basis. Please contact our team immediately if you believe you've encountered such an issue.

7. Payment Methods: We accept cash and credit/debit card payment at checkout. New Hope Thrift Store covers the service fee for card purchases.

 

We appreciate your understanding and support of our store policies. If you have any questions or concerns about our policies or any specific item, please feel free to reach out to our team. Your satisfaction and the success of our mission are important to us.